Frequently Asked Questions

Answers to questions about China travel with Imperial Tours

Frequently Asked Questions

If your question has not been answered or addressed please contact us.

What vaccinations are required for a visit to China?
Currently, no vaccinations are required by law. We advise you to check with your doctor or clinic for the most up-to-date medical information. Those vaccinations usually recommended for a trip to China include those against Tetanus, Hepatitis, Diphtheria, Cholera and Typhoid. Malaria tablets are unnecessary for most regions in China. Please inquire regarding your specific itinerary if unsure.
How available are common Western health products and medicines in China?

Most major cities have international medical centers, which cater to the needs of both expatriate residents and tourists. Pharmacies, supermarkets and luxury hotel shops in the major cities are stocked with many common over-the-counter Western medicines and sanitary products you might require. If you regularly use certain health products and/or medicines, or are using specific medication for a health issue, the safest and best course of action is to bring a sufficient supply with you.

Am I likely to get sick?
Guests’ concerns about sanitary and hygiene conditions in China are often confounded by the conditions to which Imperial Tours introduces them, and they inevitably find themselves reassured by the Western standards they encounter. Furthermore, since Imperial Tours’ menus are designed for the Western palate, there are no challenging ‘exotic’ items. On the other hand, Chinese food does incorporate the use of strong flavors provided by garlic, chilli and ginger. Travelers with sensitive stomachs, unused to these flavors, might take precautionary measures by bringing along medicines for common stomach upsets. A note of caution: while in China, please do not drink any unboiled tap water. If you buy bottled water, make sure the seal has not been broken before you drink from it. If you have any allergies or dietary requirements, please inform us ahead of time and we will accommodate accordingly. (Peanut oil may often be used in cooking)
What kinds of emergency procedures are in place?
Imperial Tours prioritizes the health and safety of every single guest. All China Hosts and Virtual Concierges possess a list of emergency medical service providers, assuring prompt attention should you require it. In the event of an emergency anywhere in mainland China, your China Host or Virtual Concierge will take immediate steps to arrange the care and attention you need using guidelines established in Imperial Tours’ Crisis Management Plan. Note that while Imperial Tours will facilitate your getting immediate medical attention, we do not provide travel medical insurance and we strongly recommend you purchase health insurance coverage (including emergency evacuation) before departing.
Are China’s streets safe?

As with any destination we would advise guests to remain vigilant, but the general level of safety on China’s streets is surprisingly good. Beijing and Shanghai boast a measure of personal safety exceeding levels in cities such as London, New York, Paris or Los Angeles. Traffic safety has vastly improved and food safety much more stringent than in the past. One area to exercise caution when walking on the streets is with the abundance of electric scooters, which have increased amidst the popularity of food and courier deliveries.

Is flying in China safe?

Most planes flown in China are manufactured by Boeing or Airbus. For information about the relative safety of Chinese airlines, an independent evaluation is available at the Aviation Safety Network. Imperial Tours prioritizes its itineraries with the main national airlines operating within China, namely Air China, China Eastern, China Southern and Hainan Airlines or their subdiaries. All Chinese airlines are governed by strict safety standards enforced by CAAC, the government's airline authority. When due to limited flight options such as between secondary destinations, Occasionally, Imperial Tours is forced to use a regional or minor airline.

My walking is not so good. Can I request a wheelchair?

Please do request a wheelchair if you think you might need it, and the earlier you do so the better your travel experience will be. Although many tourist sites in China have been modified for wheelchair access, advance notice is needed to put many of these provisions into effect. For example, a tourist site may have installed an elevator for wheelchair access, but without advance notice this may be unmanned and hence non-operational. Also note that sites with wheelchair access often still require wheelchair users to get up once or twice to cross various thresholds. Travelers who suspect they will need a wheelchair to get about should notify us at an early stage in the booking process so that proper arrangements can be made. Imperial Tours has in the past organized tours for many people with mobility issues.

Should I buy travel insurance?

Imperial Tours strongly recommends you buy travel insurance as well as trip cancellation insurance. If you suffer from a pre-existing medical condition, we recommend your travel insurance policy covers this. (Please note that the majority of travel insurance policies do not do so.) We strongly recommend you obtain adequate health insurance coverage (including emergency evacuation) before departing. Imperial Tours does not provide or sell travel insurance products.

Is the international airfare included in the price?

No. International airfare is not included in the price. However, all domestic airfares within China are usually included. For some domestic destinations we recommend travel by high speed Railway. This would typically be in First or Business Class, and is also typically included in the price. Note that Business Class is the highest class of travel on the Chinese train network followed by First, then Second Class.

How should I go about booking my international flights?
Guests customarily book their international flights themselves or through a travel agent.
Can I buy your tours through a travel agent?
Yes. To find an Imperial Tours China Expert travel agent near you, please visit our Find a Travel Agent page.
Do I need a visa to visit China?

Many foreign nationals visiting China, including those from the United States or United Kingdom are still required to obtain a visa prior to arrival in Mainland China. However, since 2023 China has been gradually relaxing its visa policy with nationals from a growing list of countries now granted visa free access for 15 or 30 days. At present, this includes but is not limited to a large portion of the European Union, Australia, New Zealand, Gulf countries and Brazil. If a visa is required, this is typically handled by the Chinese embassy or consulate assigned to your region of residence. In some cases, this process is now handled by the official appointed agents Visa for China. The cost of and time taken in obtaining the visa is each traveler’s responsibility. Visitors from most countries do not require a visa for short visits to Macau or Hong Kong. For Taiwan, visa free access is granted to many nationalities, but currently excludes Brazil and Mexico. Please check with your travel agent, embassy websites or a visa service for up-to-date information. (Do not rely on general websites.)

Recently, China has also implemented a 10-day Visa-Free transit for visitors from 53 countries. According to this, travelers can spend up to 10 days in China provided they have confirmed onward travel to a third international destination (including Hong Kong, Macau or Taiwan) within ten days of arrival.

Do I need a separate permit to visit Tibet, in addition to the China visa?

In addition to a China visa (if applicable), all foreign nationals traveling to the Tibet Autonomous Region are required to hold a special travel permit. We will arrange this for you prior to your arrival in China. The Tibet Travel Permit is also included in the tour cost. To obtain your Tibet Travel Permit in a timely fashion, please email us a scanned copy of your passport, and your arrival and departure information into and out of China, no later than four weeks prior to your arrival in China. Please note:

  • Any changes to your arrival and departure dates or flights into Tibet following the granting of the Tibet permit may invalidate that permit, in which case we would have to re-apply on your behalf.
  • The situation for foreign-owned private jets landing in Tibet (and some other airports) changes continually. Please ask for current details.
What clothes should I bring?
In summer, the weather can be hot so light clothing, i.e. cotton and linen, is recommended with perhaps a light sweater as interiors are often cooled by air-conditioning. Spring and autumn weather is generally very pleasant, but you should bring light sweaters for chillier mornings and evenings. Light, comfortable footwear is appropriate, i.e. sneakers, sandals. A light raincoat is also useful, just in case. In winter, the weather especially in the north (e.g., Beijing, Xi’an, Dunhuang) can be cold with strong winds, thus necessitating a heavy coat, sweaters, scarf, gloves and a hat. However, as hotels and buses are always heated, it is advisable that you wear layers of clothing. Since restaurant dress codes in mainland China are generally relaxed, there is no need to bring much more than comfortable and convenient clothing. In Beijing and Shanghai you may well wish to wear something smart in the evenings. Although a jacket and tie are not required, certain restaurants do have restrictions on sneakers, shorts, etc. Hong Kong has strict dress regulations at certain dinner destinations. Please inquire with us if you need more details.

The sun can be quite strong so bring sun creams, sunglasses and a hat. You might find it useful to have a small backpack in which to carry drinks. Mosquitoes are prevalent during summer particularly in the South of China, such as in Guilin. Western mosquito repellents are available in the shops, but you are advised to bring your own if you have preferred formulas or known allergies.

What is the weather usually like? And when should I travel?
Beijing, meaning Northern Capital, is the most northern city you will likely visit on your tour with us. The air in Beijing is dry – traditionally it rains rarely except in July and August when heavy downpours can occur. The best times to visit Beijing are in spring and autumn between March and June and September and November. During these periods day-time temperatures vary between 20ºC to 30ºC (68ºF to 86ºF). From December to February you should assume that the daytime temperatures could be as cold as -3ºC (19ºF), though it can be as warm as 14ºC (57ºF). Xi’an, meaning Western Peace, like Luoyang is further south than Beijing but its weather pattern is broadly similar. Shanghai, Hangzhou and Suzhou are in eastern China. Rainfall here is not severe, but tends to peak with the heat in July and August. In recent years, there has been a sporadic mild typhoon effect from late August to early September. It is possible to visit these destinations year round, though autumn and spring are the best periods. During these times the daytime temperatures vary between 18ºC to 28ºC (64ºC to 82ºF). In winter the average temperature is about 9ºC (48ºF) rising in the summer months to 32ºC (89ºF). Guilin is further south, and can be humid. When traveling to Guilin or Zhangjiajie, you will likely encounter some rain at any time of year. Precipitation, most severe during late spring, trails off from summer onwards. The year round daytime temperature in Guilin varies between 21ºC to 32ºC (70ºF to 89ºF). Tibet, because of its altitude, receives dramatic temperature fluctuations between night and day. During the winter months, November to April, the night temperatures can be uncomfortably cold, however, daytime temperatures range between 6ºC and 14ºC (45ºF and 60ºF). The advantage of traveling to Lhasa during the winter, particularly during the Tibetan New Year, is the reduced number of other travelers. Although many charts will indicate a level of increased rainfall in Lhasa during August, it is a relatively low amount and shouldn’t dissuade visitors. Spring usually brings fluctuating weather patterns across China. April is traditionally a windy month in Beijing however extensive tree planting around the city’s northern perimeters has done a great deal to break this up. Late spring also brings increased rainfall in the southern parts of China, for this reason, Imperial is reluctant to arrange tours to Huangshan before July in any given year. Guilin can also be subject to high rainfall in April and May, but this varies. There are typically sandstorms in Dunhuang coming from the Gobi desert, however the frequency and severity of these storms has decreased over the past years.
What kind of souvenirs will I be able to buy?
For information on shopping please visit our shopping page.
Should I bring cash, travelers’ checks or can I rely on my credit card?
Travelers’ checks are rarely used these days, but major foreign currencies can be exchanged for Chinese Renminbi (RMB) at hotels, banks and some department stores. These establishments are obliged by law to change at an official rate established by the People’s Bank of China.

Credit cards such as Mastercard, Visa and American Express are often accepted at the larger department stores and gift shops. Using international credit cards or your ATM card to draw cash from ATMs is usually possible, particularly near your hotel, but should not necessarily be taken for granted.
What is the local currency?

The Chinese peoples’ national currency or Renminbi (RMB) consists of fen, jiao and yuan. There are ten fen in a jiao, and ten jiao in a yuan. The basic currency unit is the yuan, known colloquially as a kuai. The yuan is denominated in notes of 1, 5, 10, 20, 50 and 100. Ten yuan or kuai is worth about US$1.40 or £1.

Hong Kong and Macau have their own local currencies, respectively the Hong Kong Dollar and Pataca. At present, these are roughly equivalent and loosely pegged to the US Dollar. Ten yuan is worth about $11 HKD.

How much should I tip?
Tipping is not customary in China, though the influx of Western tourists has taught many Chinese hotel staff to expect tips. Should you wish to tip a bellboy, you might give 10RMB per bag. Tipping is unnecessary in restaurants and taxis. On all Ultimate China tours, the China Host takes care of tipping all local service staff including tour guides, drivers and bellboys. Guests are given guidelines as to the recommended tip for the China Host at the end of an Ultimate China tour, as well as recommended guide and driver tips for a China Escapades tour.
Can I use my electric appliances in China?

The Chinese electricity system runs on a 220V, 50Hz alternating current. Plugs are usually two pronged, either flat pinned as in the US or round as in Europe. There are also three-pronged, angled, pinned plugs in the Australian style. International travel adapter plugs are readily available at most travel stores in the West, but not in China. Most hotels are equipped with hair dryers.

US appliances run on 110V alternating current. For a US appliance to run in China, you will need a transformer to reduce the 220V current to 110V. Some hotel bathrooms have 110V outlets for electric shavers. Most laptop adapters and mobile phone chargers function across the entire 110V to 240V range (check the label) and do not require transformers (though you may require an adapter plug as noted above).

In Hong Kong and Macau, electric sockets follow the British standard of three rectangular pins in a triangle configuration.

Is Imperial Tours a reputable company?

Award winning, Imperial Tours has been featured in many respected journals including Departures magazine, Robb Report, Vanity Fair, Elite Traveler, National Geographic Traveler, Wall Street Journal, Financial Times, Die Welt, Town & Country Travel and Travel Channel. We have been recognized by Condé Nast as a China Specialist, and we have been recognized by Travel + Leisure’s A-List as an A List agent since 2002. Imperial Tours is currently  a member of two consortia, namely Signature and Internova and is also part of XO and And Beyond networks. Previously, Imperial Tours has been a member of American Express’ Crafted Journeys, Destination Professionals, Traveller Made and Virtuoso. In addition, we are proud of our customer feedback, which has been consistently “exceeding expectations” from 95% of our guests. We work very hard to merit and maintain this standard.

What is a China Host?
Offered on all Ultimate China (UC) tours, the China Host is a Westerner, who is fluent in Chinese, has been a resident in China for several years, and who travels with you as a concierge. She or he has been trained to anticipate the luxury Western traveler’s needs, ensuring you receive the highest quality service at every turn while protecting you from tourist traps common with other tour companies (such as daily visits to commission paying shops and lower quality tourist restaurants). A China Host will also diffuse potentially stressful situations that can happen in hotels, airports and restaurants, all while immeasurably adding to your understanding of China. For more information please visit Our Guides.
What is a Virtual Concierge?
Offered on all China Escapades tours, our Western Itinerary Designers serve as Virtual Concierges. They assist you in real-time, and in most cases, having designed your itinerary, have the added benefit of being familiar with every detail of your tour.
What is the added benefit of a China Host beyond a Virtual Concierge?

A commission-paying shop/restaurant is one that pays local tour operators and ground handlers to bring tourist traffic to their business. The tourism business model in China has long depended on commissions paid by shops/restaurants to compensate for revenues lost through deep discount tour pricing. You need to be concerned about this since shops and restaurants which ‘pay for customers’ typically pay correspondingly little attention to product/service quality – as captive customer revenue is guaranteed by virtue of the commission arrangement. To be clear, Imperial Tours’ guests do not frequent such places.

Why would we consider having a China Host if we enjoy less structure and more freedom?

While a China Escapades tour enables you to directly manage your guide and driver in each destination, the reality of turning plans into confirmed activities in China can be more complex than initially presumed. While your efforts combined with a Virtual Concierge and driver/guide will be adequate, you will likely be eating into precious vacation time sorting out logistics when you should be enjoying yourself. One of the China Host’s main responsibilities is assisting with contemporaneous itinerary changes – and ensuring that your vacation is as structured or spontaneously free-flowing as your desire. All you need to do is convey your wishes to the China Host and then the business of arranging everything gets taken care of, including introducing you to experiences you might not have thought of.

Does a China Host end up shadowing us everywhere?
Your China Host can be as integrated with your party or as discreet as you wish. While she/he is available to share meals with you, you can easily request your China Host dine separately. We find many customers truly enjoy the insights and context a China Host provides, a context derived not only from familiarity with China but also a Western cultural background – the combination of which delivers a more textured travel experience overall. Note that service will be better when a China Host is with you. Please bear this in mind if you do request that the China Host not to join you for dinner and the service is not as expected.
What is a commission-paying shop or restaurant and why should I be concerned about this?

A commission-paying shop/restaurant is one that pays local tour operators and ground handlers to bring tourist traffic to their business. The tourism business model in China has long depended on commissions paid by shops/restaurants to compensate for revenues lost through deep discount tour pricing. You need to be concerned about this since shops and restaurants which ‘pay for customers’ typically pay correspondingly little attention to product/service quality – as captive customer revenue is guaranteed by virtue of the commission arrangement. To be clear, Imperial Tours’ guests do not frequent such places.

What is the difference between your Ultimate China & China Escapades private tours?

Our Ultimate China (UC) tours are accompanied by a China Host to provide the best possible service, while our China Escapades (CE) tours have greater independence at a lower price. There is no difference in quality between Ultimate China & China Escapade tours, only between their service structure, inclusions and offered destinations. Please see Our Philosophy for more information.

Is there anything that will help me on my trip?
China is a very technological-savvy place, however the language barrier and getting around can sometimes cause frustration. We recommend downloading a few apps before you arrive to make your stay in China a more culturally immersive experience.
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