FOR IMMEDIATE RELEASE
August 5, 2009
Contact :
Margot Kong
Imperial Tours
(888) 888-1970
margot@imperialtours.net
Imperial Tours Reveals its Approach to Guest Satisfaction
SAN FRANCISCO, Ca. (August 5, 2009) – Imperial Tours announced that it consistently exceeds the expectations of its guests by customizing experiences for individual travelers and providing superior service.
Imperial Tours offers a selection of destinations, accommodations, and restaurants to suit the individual tastes and personality types of different travelers. Margot Kong, Imperial Tours’ Director of Sales and Marketing highlights, “Travel preferences for the entrepreneur, art-lover, or young family member vary dramatically, so we provide an experience that converges with the guests’ interests and does not restrain travelers to a predefined tour circuit.”
Central to Imperial Tours’ service approach is the notion that guests should be treated as cherished family. While on tour, all guests traveling with Imperial Tours are entitled to special services such as VIP airport pickups, and an accompanying bilingual and Western China Host continually refines the itinerary, activities, and menus to make the experience more personal. “We are not bound by a commission-structure, so we train the China Hosts to think of a guest as their favorite aunt or uncle.” said Guy Rubin, Managing Partner of Imperial Tours. “If the guest wants to order the Kobe beef, it will come at no additional cost.” Furthermore, guests of China-based Imperial Tours are treated to special amenities courtesy of the best hotels in Beijing and Shanghai, from welcome greetings by the General Managers to free room upgrades when available.
ABOUT IMPERIAL TOURS
Imperial Tours is the leading luxury tour operator based in China offering luxury set-departure and private tours, combining local expertise with the high levels of service and quality expected by sophisticated Western travelers. Imperial Tours has first-hand knowledge of world-class hotels and restaurants as well as the history, culture, arts, and little-known exclusive destinations within China. Founded by Westerners in 1999, Imperial Tours has offices in Beijing, San Francisco, Frankfurt and the UK. For more information, visit www.imperialtours.net or call (888)888-1970.
